© 2026 CSP Dynamic Sdn Bhd | All Rights Reserved
FAQ
How do I register my e-warranty?
You may register your e-warranty by visiting our official website and filling in the required details here, including your purchase information, product serial number and supporting documents. We recommend providing accurate information to ensure a smooth e-warranty registration. Please keep your original purchase invoice during the warranty period.
What is covered under my warranty?
Our warranty covers manufacturing defects under normal usage conditions from the date of purchase. Kindly note that shipping costs for sending the product to us will be borne by the tool owner.
Why is my product not entitled to warranty coverage?
Your product may not be eligible for warranty coverage due to the following reasons:
- Warranty period has expired
- Damage caused by misuse, improper handling, or unauthorized modifications
- Damage caused by liquids, heat, impact, or other external factors.
- Lack of valid proof of purchase.
- Accessories and consumable parts.
- Product not purchased from authorized dealers.
- The product range is not covered under warranty.
My product is out of warranty. Can I still send it for repair?
Yes, you may still send your product to us for inspection and repair. Please note that all repair and replacement costs will be chargeable once the warranty period has expired. For more information, please contact our Customer Service via WhatsApp.
How much does the repair cost?
Repair costs will depend on the type of issue and the parts required. A service charge of RM30 applies, and the cost of any required spare parts will be provided separately. Our service team will conduct an inspection and provide an estimated cost before proceeding with any repair work.
Where is your warehouse? Can I walk in to make a purchase?
Yes, you can. We are located in No.2, Jalan P8 Perdana 8, Kawasan Kg Baru Balakong, 43300 Seri Kembangan, Selangor, Malaysia. We recommend contacting our customer service team in advance to confirm stock availability or to be directed to the nearest authorized retailer.
Where can I buy original WORX power tools?
You may purchase genuine WORX power tools through our official Shopee Store, and authorized dealers. Always ensure you are buying from verified sellers to guarantee product authenticity and warranty eligibility.
I am a cabinet installer. Can you suggest which tools I should get?
For cabinet installation work, we recommend the following essential tools:
- Impact drill/driver for assembly and installation
- Circular saw or jigsaw for cutting panels
- Rotary Hammer for installing wall-mounted cabinets
- Router for edge profiling, grooving, trimming or engraving
- Vacuum cleaner for cleaning the work site after completion
I am using an older version of WORX power tools. Can the latest 20V battery fit?
The latest WORX battery platform is built with Krosspack Technology, which ensures broad compatibility across newer WORX 20V tools.
If your existing tool is from PowerShare platform (Orange Colour Series), a battery adapter will be required to ensure proper compatibility with the latest batteries.
For confirmation on compatibility with your specific model, we recommend contacting our customer service team via WhatsApp for further assistance.
I still have questions, who can I contact?
If you require further assistance, please feel free to contact our customer service team via WhatsApp, phone call (+6012-209 0298), or email (cspd@gmail.com). Our representatives will be happy to assist you with any inquiries.
Product
- 20V Brushless Rotary Hammer
- 20V Brushless Angle Grinder
- 20V Brushless Saw
- 20V Site Lighting
- 20V Brushless Impact Driver / Wrench
- Battery & Charger
- 20V Brushless Drill / Impact Drill
- 12V Brushless Drill / Driver
- Outdoor & Garden
- Other Power Tools
- Air Pumps, Parts & Accessories
- Sandpaper, Power Sanders & Accessories